365-Day Money-Back GUARANTEE

Your purchase with IVL is completely risk-free and protected by our 365-day money back guarantee. At IVL, we want your purchase with us to be something you are more than just happy with. That's why if you're not 100% satisfied with your purchase, just send it back for a full and prompt refund. At IVL, you can order with confidence!

Return Policy

  • To return your product, please call us at (800) 218-1378 to obtain your RMA (Return Merchandise Authorization). No return will be processed or refunded if it is not accompanied by a RMA.
  • When returning your order, please write the RMA on the original packing slip and include inside the return package. If you do not have the original packing slip, please write your name, address, and RMA on a piece of paper and include inside the package.
  • All refunds will be issued in the same form that original payment was made.
  • Refunds will be processed within 30 days of receipt of the product at our facility.
  • Orders that are past 365 days since purchase will not be eligible for a refund.
  • While we offer one of the best refund policies on the Internet, IVL reserves the right to deny a refund, and/or issue a credit in place of a refund, if we feel our return policy is being abused.

To request your RMA, or questions, please call (800) 218-1378 or email us at customerservice@ivl.com

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